FAQs
FREQUENTLY ASKED QUESTIONS
Can I specify a delivery date?
Since UPS,Yodel and Hermes are the third parties, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers. That said, you can rest assured we'll do everything in our power to target your delivery date. As soon as your order ships out, we'll send over a shipping confirmation email with tracking number(s) you can use to follow the progress of your package.
I forgot to add a promo code or referral credit. What should I do?
No worries! We're happy to help you with your order. To get started, please have your order number handy (and your friend's email address if you'd like to apply a referral credit), and contact our Customer Experience team by emailing welzona@outlook.com As a friendly heads-up, we're only able to apply one promotion or referral credit per order.
How do I track my order?
Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you. Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible! If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by emailing welzona@outlook.com
How do I start a return or exchange?
If you decide that your dripex/yoleo products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. please contact us at welzona@outlook.com to initiate your return. We'll work with you to choose a pickup through a local charity or recycling partner and refund you in full.